Frequently Asked Questions and Answers about Instaflix
- How do I rent a DVD?
- How do I return a DVD?
- What is a Promo Code?
- What if I lose the DVD?
- Which cards are accepted?
- Is my payment information secured?
- Where does my email address go?
- How long is the rental period?
- What are Extra Day Fees?
- How many titles can I rent at once?
- Do I have to return my rentals to the same kiosk I rented from?
- Why is my rental not accepted upon return?
- What happens if I return a disc after the return time?
- What happens if I return a disc from another company to an InstaFlix kiosk location?
- Why am I not receiving any receipts?
- What do I do if I lost the plastic case?
- What happens if I or my player damages the InstaFlix title?
- What should I do if my DVD rental won’t play, is scratched, or broken?
- What movie ratings are in InstaFlix kiosks?
- Can children under the age of 17 rent R-rated titles?
- Have additional questions?
- Why did you raise prices?
- Is the new price just for the initial night or all nights?
- Are you raising prices on Blu-ray™ Discs, too?
- I rented a disc before the price increase and returned it after. Will I be charged the new price?
How do I rent a DVD?
- Touch the screen to begin browsing for your movies or press {RENT}
- Browse for movies using the arrows at the bottom of the screen, or tap Search to search for a specific movie. The Genre button will filter the browse page by titles of a specific genre.
- Touch the title you wish to rent. This will add it to your cart. You may keep browsing or Checkout. Up to 3 titles may be rented at a time.
- Touch Checkout and follow the on-screen instructions to insert your card.
- Enter your email address to receive a receipt and FREE RENTALS!
- Wait for the kiosk to dispense the selected titles
- Enjoy your movies.
How do I return a DVD?
- Touch the {RETURN} button on the main screen
- Make sure the case is closed and your disc is centered in the case. Insert one case into the return slot
- Wait until you receive a confirmation that your DVD was returned successfully. You may then return the next title if needed.
What is a Promo Code?
- A Promo Code provides you with a discount ranging from a half price rental to a free rental to a promotion to rent one and get one free. Promo Codes are either distributed by InstaFlix for one time use or emailed to you. Enter your email address when renting to receive FREE Promo codes!
What if I lose the DVD?
- A customer is responsible for the DVD for the duration of the rental period. If you lose the DVD, your card will be charged the amount according to the rental agreement.
Which cards are accepted?
- This automated DVD kiosks accepts the following debit and credit cards:
- Mastercard, Visa, American Express, and Discover.
- To rent a movie, you must use a valid credit card of one of the types above.
Is my payment information secured?
- Yes. This automated DVD kiosk uses SSL (Secure Socket Layer) and VPN software that is the industry standard and is the best secure electronic commerce transaction software available in the market. Your personal information on the credit card is encrypted as the transaction is being processed.
Where does my email address go?
- Instaflix respects your privacy. Your email address is not shared with any third parties.
- Email is used primarily to send your receipts, notify you of special promotions or which movies are available to rent. Periodically, we offer FREE RENTALS and special promotions by email- sign up to enjoy!
How long is the rental period?
- The Rental Period is one day. The Return Time will be displayed on the kiosk at the time of rental. If you want to continue to enjoy the movie, each additional night you keep your title, you will be charged for an additional day plus any applicable tax.
What are Extra Day Fees?
- Extra Day Fees are fees charged when titles are returned after the first night rental. Extra Day Fees accrue according to the rental agreement of this kiosk. They are charged to your card when the title is returned.
- If a title is not returned at all, you will be charged after the first 30 days and we will consider the title to be lost. See the Rental Agreement for details.
How many DVD’s can I rent at once?
- This kiosk will allow you to rent 3 titles at a time.
- The Limits are meant to maximize the selection available to our customers and to keep our costs low by protecting us from fraudulent or stolen credit cards.
Do I have to return my rentals to the same kiosk I rented from?
- You can return your rentals to any InstaFlix kiosk nationwide.
Why is my rental not accepted upon return?
- There are several possible reasons why your DVD is not accepted, some of which have to do with the case, some with the DVD itself or with the RFID tags.
- Some of the reasons may be:
- The DVD case is damaged and cannot enter the slot. Our Kiosk uses the strips marked Do Not Tamper on the outside of the case to recognize our cases. If these strips are damaged or missing, the kiosk may not accept the DVD case.
- The RFID tag cannot be read. Our kiosk uses Radio Frequency ID tags instead of barcodes. They are placed on the inner circle of your disc under the “Do Not Remove Signature” sticker displayed in the center of the disc. If tampered with or removed, the disc may not be read because the tag was damaged.
- The incorrect movie is in the case. Make sure that the actual disc you rented is in the case provided.
- The disc is not ours. Please be sure you are returning an INSTAFLIX title to our kiosk. We cannot accept DVDs from other kiosk companies. Our logo and phone number are on the inner circle of our discs.
- There is a problem with the kiosk.
- If your return is not accepted, please call us immediately at 1-877-FLIX NOW or 1-877-354-9669. We will help determine why your rental is not being accepted and stop any excess charges. We can't help if you don't call, so please call right away!
What happens if I return a disc after the return time?
- The Initial Rental Period goes through the return time displayed on the kiosk of the day after you rented. After that, you are charged Extra Day fees for each additional day at the Return Time.
What happens if I return a disc from another company to an InstaFlix kiosk location?
- We make our best effort to return those discs to companies where they came from. This may take some time and we can’t guarantee that the other companies won’t charge you for the disc. We cannot be responsible for other discs from other companies in our kiosks, so please be careful to only return our discs to our kiosks.
Why am I not receiving any receipts?
- We email receipts to customers who add their email address at the kiosk. Please provide your email address the next time you rent. If you are not asked for an email address, please call our Customer Service team for assistance at 1-877-FLIX NOW. It is also a good idea to check your spam filters to be sure the receipts are getting to you. Receipts come from service@instaflix.com.
What happens if I or my player damages the InstaFlix title?
- If this happens, you are responsible for the cost of replacing the title: $30.00 (plus tax).
What should I do if my DVD rental won’t play, is scratched, or broken?
- If your rental is damaged, please call us at 1-877-FLIX-NOW or 1-877-354-9669 7 days a week from 7 am to 10 pm Eastern Time. To help us continue to provide a low cost service to you, we do ask that you clean the disc with a clean soft cloth and water before calling us, as sometimes fingerprints will prevent the disc from playing. This helps us give our customers the best experience at the lowest possible cost.
What movie ratings are in InstaFlix kiosks?
- We carry titles rated G, PG, PG-13, and R by the Motion Picture Association of America. We do not carry NC-17 titles.
Can children under the age of 17 rent R-rated titles?
- No. We require that our customers verify their age when renting any titles that are rated R by the Motion Picture Association of America.
Why did you raise prices?
- Is the new price just for the initial night or all nights?
The new price is the daily rental charge.
Is the new price just for the initial night or all nights?
- The new price is the daily rental charge.
Are you raising prices on Blu-ray™ Discs, too?
- No, Blu-ray™ Discs will stay at their current daily rate of $1.49.
